Flyo Terms and Conditions

Introduction

All transportation operated by Flyo AS, Organizational number: 914 198 666 (“Flyo”) is subject to the following Terms of Service (“Terms”). By agreeing to these Terms, you acknowledge and agree to be bound by the conditions of use listed below, and any future revisions and additions, as published at: flyo.no/en/terms.

By agreeing to these terms of service, you also confirm that you understand how our service works.

Last Updated: 22/05/2018.

Reservations

Reservations for transportation to the airport are valid only for the time and date specified. Reservations for transportation from the airport are valid only for the date specified. Flyo is not responsible for unused reservation or costs incurred as a result of customer error. When changing the pick up or drop off location of a reservation, rates are subject to change and additional charges may apply.

The customer must include the phone number in the event the driver (“Operator”) calls for assistance during the pickup process. Operators are not required to call this phone number in advance of the pickup, however. Failure to provide a contact number for the day of travel may prevent our ability to provide service and result in possible forfeiture of fare. Customer may also receive additional notification calls to the designated contact number announcing reservation details in advance of the pickup.

Transportation is direct and can be used for non-stop transportation to or from the airport, point-to-point, or hourly service.

Short Notice Reservations

Short notice reservations are reservations made less than 24 hours prior to requested pickup times. We are unable to guarantee service availability or timely service for short notice reservations. Availability will depend on a variety of conditions, including pickup location, drop-off location, and current vehicle availability.

In order to make a booking that is less than 24 hours prior to the requested pickup time please contact us via chat or [email protected]

There are no refunds available for reservations made with less than 24 hours advance notice.

Rates

Tolls, taxes and other fees are included in the calculated cost of the ride. Reservations for private transportation with multiple stops will be routed from furthest pick-up point to the airport, and quoted accordingly.

Exclusive, Non-Stop Airport Transfers

These reservations include minibus service to or from the airport. A flat rate is quoted at the time of booking and is guaranteed so long as the reservation is not changed.

Extra Stops

Customers who wish to add an additional stop must inform 24 hours prior to the requested pickup time. Additional extra stops that are on the way to the final destination will not be charged more.

Payment

Customers can pay at the time of booking or pay directly to the driver of the day of pickup. Any charges are processed at the time of booking and are refundable following the terms outlined in the cancellation policy below.

Direct Bill

Direct Bill accounts allow customers to book online. Accounts are billed after the reservation is complete. These accounts are typically managed as part of Travel agent accounts and require credit approval.

Discounts

Discount codes are valid for use while reserving the service via flyo.no. They cannot be combined with other offers. They cannot be redeemed using third party providers. Under no circumstances will a discount be applied past the expiration date.

Receipts

Web-based reservations have the option to receive an email confirmation with complete reservation and payment details. Flyo cannot guarantee the generation of receipts after the fact if the payment was directly to the driver.

Cancellation Policy

Flyo Cancellation Policy

Customers can cancel a Flyo ride at any time up to 24 hours before the scheduled pickup for a full fare refund using the website. Cancellations can be made by writing to [email protected]

Flyo will not provide a refund if the reservation is cancelled or changed less than 24 hours prior to pick-up time, or in the event of reservation abandonment.

Flight Cancellations and Delays Due to Airlines

Failure to contact Flyo with flight cancellation or delay information in a timely manner may be considered reservation abandonment and may result in forfeiture of fare. Reservations impacted by airline delays and cancellations may qualify for refund when a replacement reservation is made.

Lost Items

Passengers are responsible for their own luggage and any items placed by themselves or Flyo representatives in the van. Flyo assumes no liability in the event of damage, loss or theft of any such property and will not be responsible for losses incurred, including but not limited to, loss of future profit, potential income, and additional expenses or losses incurred as a result of lost or stolen baggage or personal property.

Flyo is also not liable for lost items left behind in the vehicle by a customer. However, Flyo does want to help customers reunite with lost items whenever possible. If an item is lost, Flyo recommends the customer immediately contact [email protected]

Returning left behind or found items may incur delivery and/or shipping charges to the recipient.

Safety

Seatbelts

Seatbelts are provided for customer safety. Flyo requires customers to wear safety belts while inside the vehicle, but it is the customer’s responsibility to ensure the seatbelt is securely fastened, as required by law. Drivers reserve the right to refuse service to parties out of compliance with applicable laws. It is required to use a safety belt according to Norwegian law.

Vehicle Capacities

Flyo minibuses seat 5-16 passengers. Oversized or excess luggage may require a larger vehicle at an additional cost.

Seat capacity is limited to seats with working safety belts. State laws prohibit loading vehicles beyond seating capacity. Any attempt to do so may require additional vehicle reservations.

Policies

Privacy Policy

At Flyo, we are committed to protecting your privacy. We use the information you provide to secure your Flyo reservations.

Flyo does not sell, trade, or rent your personal information to others.

Flyo may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors, but these statistics will include no personally identifying information. Flyo may release account information when we believe, in good faith, that such release is reasonably necessary to (i) comply with law, (ii) enforce or apply the terms of any of our user agreements or (iii) protect the rights, property or safety of flyo.no, our users, or others.

We use Google Analytics’ third-party audience data such as age, gender and interests to better understanding the behavior of our website users and customers and work with companies that collect information about your online activities to provide advertising targeted to suit your interests and preferences. For example, you may see certain ads on this website or other websites because we contract with Google and other similar companies to target our ads based on information we or they have collected, including information that was collected through automated means (such as cookies and web beacons). These companies also use automated technologies to collect information when you click on our ads, which helps track and manage the effectiveness of our marketing efforts.

You may opt out of the automated collection of information by third-party ad networks for the purpose of delivering advertisements tailored to your interests, by opting out on your Google Display Network ads’ preferences at http://www.google.com/ads/preferences/.

Cancellation Policy

We understand your travel plans may change, so we offer a simple cancellation policy. Give us 24 hours’ notice prior to your pickup time, and we will give you a full refund of your fare. Refunds normally show on your account within three (3) to five (5) business days. Credit card refunds are submitted to the financial institution within one (1) business day; check with your financial institution for more information.

Flyo is unable to refund payment if cancelled less than 24 hour notice prior to pickup time or in the event of a no-show.

Child Seat Policy

It is required for children to be secured in a safety seat. Provide the age of the child when booking Flyo and our driver will bring the appropriate safety seat.