FAQ

Here is a list of our most common questions

How do I book the airport transfer?
You can book an airport transfer by using our booking form or by contacting us at [email protected].
Where can I find you at the airport?
Finding the driver at the airport is easy. The driver will wait for you outside the arrival hall. Look out for our driver with a Flyo sign!
Do you offer airport transfer service to Gardermoen airport?
We do not offer bus airport transfers to Oslo Gardermoen airport.
The schedule does not suit my flight.
If the schedule does not fit with your flight that means that we do not drive to that particular flight.
Where can I find your bus schedule?
You can find the departure times of our bus while booking the transfer.
Which flights are you going to?
You can find all the flights we drive to in our booking app.
Can I change the booking to another date?
If you want to change the date of your transfer you can cancel your existing booking and create a new one. If you have paid with card you will get automatically refunded if you cancel your flight 8 hours prior to your flight.
Do you have safety seats for children?
Yes. When you are booking through our booking app then you can choose which kind of safety seat you need. If you are booking through email we will find a suitable safety seat for you.

Can I pay by credit card?
Yes. You pay with Visa and Mastercard through our app or you can pay directly to the driver.
Can I pay with cash?
Yes. We accept cash payments in Norwegian Crowns (NOK).
Can I get my money refunded?
If you cancel your trip 8 hours before your flight we will refund you the full amount. It can take up to 10 business days before the money is back in your account.

How do I create an account?
You can create an account using our sign up page. You will need to verify your phone number in order to use your account.
Is it possible to edit my booking?
You can freely edit your booking up until 18.00 one day before your flight. You can cancel your existing booking and then create a new one.
How can I cancel my booking?
You can cancel your booking by logging into your account, going to "Trips" and clicking cancel button on your transfer.

If you do not have an account you can cancel your transfer by emailing us at [email protected] and someone in our team will cancel the booking for you.
I forgot my password.
You can create a new password by using “I forgot my password” form. You will receive an SMS code on your registered phone number and then you can proceed to creating a new password.
I have a new phone number.
You can change your phone number on the “My account” page when you are logged into your account.

Affordable & convenient