Complaint about a transfer or taxi ride
Flyo AS wants every customer to have a safe and pleasant experience. If something went wrong on your trip – whether it concerns the price, a delay, the route taken, the driver's conduct or anything else – please use the complaint form below.
We handle all complaints on an ongoing basis. You will receive a written confirmation that your case has been registered, and we aim to provide a final answer within 10 working days.
Independent complaints body (Further right of appeal)
If you have sent a complaint to Flyo AS and you disagree with our decision, or if you do not receive an answer within a reasonable time, the Norwegian professional transport regulations give you the right to bring the case before the Norwegian Consumer Authority (Forbrukertilsynet) for independent mediation. Read more at www.forbrukertilsynet.no.
E-mail for complaints: [email protected]
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